TERMS & CONDITIONS
The terms and conditions below apply to your use of the Website and all services and functions found on the Website. By accessing and/or using the Website, you agree to be legally bound by these terms and conditions. We reserve our rights to amend the terms and conditions at any time, please check this page for updates. If you do not agree with these terms and conditions, you should stop accessing and/or using the Website.
LYB CUSTOMER SERVICE POLICY
Little Yellow Bird are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our Website are currently in stock unless otherwise specified, and pricing is true and correct.
Little Yellow Bird terms & conditions policy follows the requirements of the Consumer Guarantees Act 1993 and by placing an order at Little Yellow Bird you are agreeing to all Little Yellow Bird terms & conditions and information on this page. Little Yellow Bird reserve the right to change any information on the website at any time.
LYB RETURNS POLICY
We hope that you love everything you order from Little Yellow Bird, but if something isn't right you have 30 days to exchange from the date your order was received.
Little Yellow Bird will refund you for your order by the same payment method as your original purchase was made and you will need to place a new order via our online store for the goods you would like instead.
We always process returns/exchanges as quickly as possible – please allow 5 business days for this. Please note refunds may take up to 10 business days to process depending on your card issuer. We will happily return/exchange your items, provided they meet our terms and conditions as outlined below.
CONDITION OF RETURN
• Items must be returned within 30 days of receipt
• Items must be in original condition with all tags and packaging intact
• Please retain proof of postage (receipt) until refund is processed
Return postage cost will be at your expense, unless items received are faulty or not as ordered. If you believe your item is faulty, please contact firstname.lastname@example.org prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.
Please note, we do not accept returns or exchanges on customised uniforms with personalised embroidery or screen-printing, and no returns or exchanges are accepted on sale or run-out items – except as required by law, all purchases are final. We cannot process your return if we don’t know who it belongs to. Provide your name and contact details with your return.
Little Yellow Bird Clothing Ltd accepts the following forms of payment:
Visa, Mastercard, Bank Deposit (New Zealand only), PayPal, All credit card transactions are securely processed by Shopify Payments.
Little Yellow Bird aims to be as accurate as possible when describing the products featured on our site. However, Little Yellow Bird does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Little Yellow Bird cannot guarantee that all screen display of colour will match the garment exactly.
DISCOUNT CODES AND SALE ITEMS
Sale and promotional offers are valid for a limited time, and cannot be applied to previous purchases. Unless specified otherwise, discount codes are applicable to full priced items only and exclude special editions. Discount codes cannot be used in conjunction with other offers or promotions. All discounts are applied before shipping and tax.
The content and design of this website and all products are copyright and belong to Little Yellow Bird Ltd.
Little Yellow Bird Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Little Yellow Bird shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.